This is how I like to work
Research, explore (brainstorm, sketch, get feedback), prototype, test, repeat and ship. Don't forget to ship! For me, it's the ultimate test of our design.
Let the why inform the what: designing for a distributed team
Workflows for a Global Electrical Company
Interestingly, both our team and the teams for whom we were designing were geographically distributed teams. Our Product Owner was in NY; our Dev was in NY & Menlo Park; User Research was done in Paris & Boston; and UX & Art Direction in Seattle.
Our customer had some users (their customers) who managed their smart buildings remotely, and other users (electric co. employees) who solved issues on-site. We designed experiences in the workflow of Facility Managers and Field Technicians who interact with these buildings and each other.
We also took a strategic approach to design those interactions as they might be a few years from now.
Apply design language consistently: iterative design at scale
Omni-channel Payment Experiences for a Global Telecom
I was on the Pay team, a work pod designing payment experiences. We were a Product Owner, 2-3 Business Analysts and UX. I was the UX lead and managed 2 UX Architects.
The guiding principle of the design came from our customer who wanted one experience to rule them all. In other words, Care and Retail employees would use the same UI/UX as the Customer. We wondered where the functional needs of these groups wouldn't align.
Following atomic design principles, we created a master widget library and made patterns that allowed us to design consistently across the whole customer experience.
Manage UX Architects
Design for all and all benefit: global user research
User Research on Business Intelligence Reports for a Global Software Company
Our goal was to understand how users are interacting with four specific business intelligence reports and to determine what is working well in the design of those reports and what isn't. We focused on the user’s relationship to the data, and how they interact with the data to perform their jobs.
Ubiquitous computing video sketch
Personalized Prescription Management System
This video sketch demonstrates an intelligent system which helps people remember to take their medication. It features ubiquitous computing, a smart environment and intelligent voice control.
Interaction modalities demonstrated:
• CUI (conversational user interface)
• Active glass (providing augmented vision when necessary)